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Inside Toyota's Connected Approach to Smarter Fleet Management

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Posted: February 09, 2026
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Fleet Visibility Matters More Than Ever

Warehouse and distribution center (DC) operations are under constant pressure to do more with less. Throughput is climbing, labor remains tight, and delivery windows keep shrinking. In this environment, lift truck fleets must perform reliably, predictably, and on schedule—without driving up costs or downtime.

 

Yet many operations are flying partially blind. Trucks with expensive options may run only a few hours a week, while others carry the bulk of the workload. Maintenance schedules are often based on estimates instead of actual usage. Safety checks live on paper. And when something goes wrong, it can take far too long to understand why.

 

Without reliable, centralized data, even well-run fleets can drift into inefficiencies

Hidden Cost of Fleet Blind Spots

Small gaps in fleet visibility can quickly turn into bigger problems. Common issues include:

 

  • Uneven utilization, where some trucks sit idle while others wear out faster than expected
  • Missed maintenance signals due to limited insight into service history or early warning codes
  • Paper checklists are difficult to track and maintain and leave managers unsure about what was reviewed
  • Operators often work around tracking processes that feel slow or inconsistent
  • Delayed answers to basic questions like where the equipment is, who last used it, or how long it’s been running

 

These blind spots quietly erode productivity, increase costs, and make it harder to run a predictable operation.

Bringing Data Into Focus

Fleet downtime has always been a major concern, but understanding its root causes remains a challenge. Information is often scattered across multiple systems, forcing managers and technicians to chase data rather than solve problems.

 

“With information spread across different systems, no one has a clear view,” says Jeremy Sassatelli, Business Development and Operations Senior Manager at Toyota Material Handling. “A warning icon pops up on a lift truck, a technician pulls the code, figures out what it means, and then has to act on it. That eats up time and resources on a busy warehouse floor.”

MyInsights®: A Built-In View of Fleet Performance

Toyota designed MyInsights® to eliminate that visibility gap. Standard on most Toyota lift trucks, MyInsights® delivers core telematics data without requiring additional hardware or complicated setup. For operations that seek deeper insights, MyInsights® Plus and Plus Compliance add advanced analytics and OSHA-required pre-operation checklists to help teams boost productivity and keep fleets running at peak efficiency.

 

Through the MyToyota Portal, managers can see usage, location, and service information for individual trucks or entire fleets in one centralized system.

 

Each truck is equipped with a factory-installed data-handling unit that collects data from onboard sensors and transmits it via LTE or Wi-Fi. This allows operations to monitor:

 

  • Actual run time through a key hour meter
  • Impact events using built-in impact detection
  • Error codes that provide early warning of potential service needs
  • Last known location for basic asset tracking and security

 

“We wanted every customer to have a useful baseline,” Sassatelli explains. “Remote hour meters alone save significant time, and location data has even helped recover stolen equipment across North America.”

A Strong Foundation for Smarter Decisions

MyInsights® gives warehouse and DC teams a clearer, more accurate picture of daily fleet activity—without adding complexity. By replacing spreadsheets and assumptions with real data, operations can balance workloads, schedule maintenance more effectively, and respond faster when issues arise.

It’s a practical, built-in starting point for smarter fleet management—and the foundation for even deeper insight.

 

To learn more about MyInsights®, explore available packages, and discover how connected insight can help you elevate your fleet’s performance, create a free MyToyota Portal account, and contact your authorized Toyota Dealer for more information.

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