Website Privacy Policy
Toyota Material Handling U.S.A. Inc. ("TMHU") is committed to protecting the privacy of all visitors. This Policy explains how TMHU collects, uses and discloses the personal and non-personal information you may provide to TMHU while using TMHU's website at www.toyotaforklift.ca and the services provided through the website (collectively the "Website").
Your Consent
By using the Website or by submitting personal information to TMHU through or in connection with the Website, you signify your consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not accept the terms of this Policy, please do not use the Website.
Information Collected Automatically through the website
Non-Personal Information – You can visit the Website to read product and company information or to use certain of our on-line tools without telling us who you are or revealing any other personal information. The only information automatically collected by the Website is certain non-personal information regarding Website users, such as the date and time you access the Website, the Internet address of the website from which you linked directly to the Website, the browser and operating system you are using, and the Website pages read and content accessed or downloaded. This non-personal information is used for system administration purposes and to improve the Website. Non-personal information may be disclosed to other persons and permanently retained for future use. If non-personal information is combined with personal information, then the non-personal information will be treated as personal information.
Cookies – The Website uses "cookies", a technology that installs a small amount of information (typically only a few bytes) on a website user's computer to permit a website to recognize future visits using that computer. Cookies enhance the convenience and use of a Website. For example, the information provided through cookies is used to recognize you as a previous user of the Website (so you do not have to enter information every time), offer personalized web page content and information for your use, and otherwise facilitate your Website experience. You may choose to decline cookies if your browser permits, but doing so may affect your ability to access or use certain features of the Website.
Personal Information Your specifically Provide
Your Personal Information – During your use of the Website, you may be asked to voluntarily provide personal information (such as your personal name, email address, postal address, telephone number, fax number, login and password information, birth date, occupation, present employer and other information). You can choose not to provide certain requested personal information, but then you may not be able to use certain services provided by TMHU or access or use certain features of the Website.
Use of Your Personal Information – TMHU uses your personal information for the following purposes and as otherwise permitted by law: to contact and correspond with you regarding the Website, and promotions offered by TMHU and its dealers, suppliers and contractors; to process payments and warranty programs; to facilitate sales, service and credit transactions; to respond to specific requests from you; to otherwise administer TMHU's relationship with you, your employer or your business; to process suggestions and comments provided by you; to help us better understand visitors' use of the Website; and to administer the Website and to protect the security of the Website when necessary. TMHU may also develop a confidential profile for you, which will be used to provide services to you and facilitate your use of the Website, and may keep a record of all communications with you.
Emails and Newsletters from TMHU – From time to time, TMHU may send to you email or other communications containing information about TMHU, current promotions, the Website, and other matters TMHU believes will interest you. At any time, you may ask TMHU to stop sending you email, newsletters, and other information by sending your request to TMHU at either the telephone number or e-mail address noted below. Also, each email TMHU sends to you will tell you how to decline further unsolicited communications. From time to time, TMHU may also send to you email containing important information regarding the Website, which you may not opt out of receiving.
Disclosure of Your Personal Information – TMHU may disclose your personal information in the following circumstances and as otherwise permitted by law:
Disclosure to Authorizing Persons – If you use the Website on behalf of another person or organization (such as your employer), TMHU may provide your personal information to that authorizing person or organization. TMHU has no control over, and no responsibility or liability for, the use of your personal information by your authorizing person or organization, and that use is not subject to this Policy. If you do not wish your personal information to be disclosed to the person or organization on whose behalf you use the Website, you may not use the Website.
Disclosure to Affiliates, Agents, Suppliers, and Service Providers – TMHU may provide your personal information to its affiliates (including Toyota Material Handling U.S.A., Inc.), agents, dealers, suppliers and service providers (including credit reporting agencies, financial institutions and credit grantors) for use in connection with matters relating to your use of the Website; in order to provide products and services to you, your employer or your business; to process payments for products and services; to process warranty transactions; to process financing applications, and as otherwise permitted by law. TMHU requires its affiliates, agents, suppliers and service providers to agree to use your personal information only for the purposes for which it is provided to them, and to protect the privacy of your personal information in a manner that is consistent with this Policy. If at any time you do not wish your personal information to be disclosed to certain or any other persons, please make your request to TMHU through either the telephone number or e-mail address noted below; however, this may affect your ability to use the Website or receive products or services from TMHU.
Disclosure in Business Transfers – TMHU may be involved in the sale or transfer of some or all of its businesses, including particular financing and warranty agreements. As part of that sale or transfer, TMHU may disclose your personal information to the acquiring organization, but will require the acquiring organization to agree to protect the privacy of your personal information in a manner that is consistent with this Policy and applicable law.
Law Enforcement and Legal Disclosure – TMHU may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where TMHU has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to its legal counsel. TMHU has no control over, or liability for, those persons' use and disclosure of your personal information, and that use and disclosure is not subject to this Policy.
Accessing Your Personal Information – You may request access to your personal information and information about TMHU's collection, use and disclosure of that information by making your request to TMHU at either the telephone number or e-mail address noted below. Subject to certain exceptions and limitations prescribed by law, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You can help TMHU maintain the accuracy of your information by notifying TMHU of any changes to your personal information.
Depersonalized Information – TMHU may use personal information to create non-personal information (e.g., statistical information regarding page views or the number of unique viewers) regarding the use of the Website and related services. TMHU may then disclose that non-personal information to other persons, including TMHU's partners and advertisers, and permanently retain that non-personal information for future use.
Business Contact Information – To the extent permitted by law, the provisions of this Policy concerning "personal information" do not apply to information (such as your personal name, position or title, business address, business telephone number, business fax number and business email address) which enable you to be contacted at a place of business.
Location of Information – TMHU will store and process your personal information in Canada and the United States of America. The laws of other countries regarding the collection, use, and disclosure of personal information may be different from the laws of Canada. The disclosure of your information in accordance with this Policy and applicable law may result in your personal information being transferred outside of Canada and the United States.
Securing Your Information – TMHU employs reasonable security safeguards appropriate to the sensitivity of the personal information in its possession or under its control in order to protect that information from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.
Other Websites
Other Websites – The Website may contain links to other websites or Internet resources. When you click on one of those links you are contacting another website. TMHU has no responsibility or liability for or control over those other websites or their collection, use and disclosure of your personal information. If you access another organization's website through the Website, you should read that organization's privacy policy to determine its website practices.
Policy Changes – To accommodate changes in TMHU's businesses, the Website, changing technology, and legal developments, among other things, this Policy may be changed from time to time in TMHU's discretion and without any prior notice or liability to you or any other person. TMHU's collection, use and disclosure of your personal information will be governed by the version of this Policy in effect at that time. New versions of the Policy will be posted on the Website. Your continued dealings with TMHU or your use of the Website subsequent to any changes to this Policy will signify your consent to the collection, use and disclosure of your personal information in accordance with the changed Policy. Accordingly, when you use the Website you should check the date of this Policy and review any changes since the last version. You should also bookmark this page and periodically review this Policy to ensure that you are familiar with the most current version.
Former Users – If you stop using the Website or your permission to use the Website is terminated, TMHU may continue to use and disclose your personal information in accordance with this Policy as amended from time to time. However, if you want TMHU to stop sending you unsolicited email and other information, please send your request to TMHU at one of the addresses noted below.
Contacting TMHU – If you have any questions about TMHU's privacy practices or this Privacy Policy, please contact us at 1-800-226-0009 or toyota.sales@tmhu.com.